Cancelling an order:
Customers are entitled to cancel the purchase of any item within seven working days of delivery. Please ensure that all items remain unopened, sealed and in good condition. In this instance, please write “contract cancellation” on the reverse side of the delivery note that will be enclosed with your order. Securely package the item and return to our warehouse at this address:
BGS Records, Unit 14, 21 Wadsworth Road, Perivale, Middlesex, UB6 7JD , UK
Please note – In order to comply with contract cancellation, the item(s) must be returned to us within seven working days of their delivery to you. We recommend you use recorded delivery when returning items to us.
BGS will re-imburse monies owed via cancellation or returns within ten working days of receipt of returned goods together with the delivery note and reasons for return
Postage and packing rates
Please note that our postage and packing rates have had to increase in line with recent Royal Mail price changes.
|No of discs:||First Disc||Additional charge per disc|
|UK (1st Class)||£1.50||£0.80|
|Rest of the World||£5.00||£2.30|
We endeavour to send CDs out within 24 hours of receipt of order, but we guarantee to send it within seven working days of the order having been received.
UK packets are sent by First Class post, Europe and Rest of World by airmail.
Money back guarantee:
BGS operates a money back guarantee that means if you are unhappy with your purchase, you can return it to us in its original condition and we will issue a full refund of the price that you paid for the item(s).
You must return the goods within 30 days.
The CDs must be unopened and in their original condition. If the CDs are defective in any respect we will accept return of an item that has been opened but it must be accompanied by a written document detailing in what respect you believe it to be deficient.
BGS will refund any delivery charges if the goods returned are returned due to an error on our part or for defective product.
How to return an item:
Please enclose a written document that details the reason for the return together with the delivery note that will have been enclosed with the goods. Carefully and securely wrap the CD(s) and send to BGS Records., Unit 14, 21 Wadsworth Road, Perivale, Middlesex, UB6 7JD, UK. We recommend you use recorded delivery when returning items to us.